Privacy Policy

1.1 Information You Provide

We collect information you provide when you create an account, use the Service, contact us, purchase a subscription, or otherwise interact with Esigns Doc.

This may include:

• Name
• Email address
• Phone number
• Company or organization name
• Billing and payment-related information
• Profile information
• Support and communication information
• Other information you voluntarily provide

1.2 Documents and Signing Information

When you use Esigns Doc to create, upload, send, receive, or sign documents, we store the documents and the information required to provide document signing and management services.

This may include:

• Document files and attachments
• Document names
• Recipient names and contact information
• Signature fields and signing status
• Signing dates and timestamps
• Signing activity
• Audit trail information
• Information provided by participants in a signing workflow

The information we collect depends on how you use Esigns Doc and the document workflows you create.

1.3 Organization and User Information

When Esigns Doc is used by an organization, we collect information needed to manage the organization's account, users, permissions, documents, and activity within the Service.

This may include:

• Organization name
• Roles and permissions
• Team or department information
• Folder and document access permissions
• Organization settings
• User activity within the organization

1.4 Automatically Collected Information

When you access or use the Service, we may automatically collect certain technical and usage information.

This may include:

• IP address
• Browser type
• Device type
• Login and authentication activity
• Pages or features accessed
• Date and time of activity

2.1 Providing the Service

• Create and manage accounts.
• Provide document signing and document management functionality.
• Process and route documents.
• Facilitate signing workflows.
• Send notifications and signing invitations.
• Maintain document history and transaction records.
• Provide storage and retrieval of documents.
• Provide reporting and activity features.
• Provide customer support.

2.2 Security and Fraud Prevention

We may use information to:

• Authenticate users.
• Protect accounts and documents.
• Detect and investigate suspicious activity.
• Prevent fraud and unauthorized access.
• Maintain security logs.
• Monitor and protect the Service and its infrastructure.

2.3 Improving Esigns Doc

2.4 Communications

We may use your information to send:

• Transactional emails
• Signing notifications
• Account notifications
• Security alerts
• Billing communications
• Service announcements
• Support communications

Where permitted by applicable law, we may also send marketing communications. You can opt out of marketing communications at any time.

3.1 Service Providers

We may share information with trusted service providers that help us operate Esigns Doc.

These providers may support services such as:

• Cloud infrastructure
• Email delivery
• Authentication
• Payment processing
• Analytics

These providers may process information only as necessary to provide services to us and subject to appropriate contractual or other safeguards.

3.2 Other Participants

3.3 Organization Administrators

3.4 Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law or legal process.
• Respond to lawful requests from authorities.
• Enforce our Terms & Conditions or other agreements.

3.5 Business Transfers

If Esigns Doc is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

4.1 Customer-Controlled Information

4.2 Organization Responsibilities

Organizations using Esigns Doc are responsible for ensuring that their use of the Service complies with applicable privacy and data-protection laws and for providing individuals with any required privacy notices.

4.3 Individual Requests

5.1 Account and Service Information

We retain information for as long as reasonably necessary to provide the Service, maintain accounts, fulfill contractual obligations, comply with legal requirements, resolve disputes, enforce agreements, and protect our legitimate interests.

5.2 Deletion

6.1 Security Measures

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

These measures may include:

• Encryption in transit.
• Secure authentication mechanisms.
• Password hashing.
• Access controls and permissions.
• Organization-level data isolation.
• Security monitoring.
• Audit logging.
• Cloud infrastructure security measures.

6.2 Safe Use of the Service

Esigns Doc may collect and retain information associated with electronic signing transactions to provide signing functionality and maintain transaction records.

This may include:

• Signer identity information
• Signing timestamps
• IP addresses
• Device information
• Browser information
• Authentication information
• Document activity
• Signature activity
• Audit trail information

Where supported, Esigns Doc may use cryptographic hashing and related technical measures to help detect unauthorized changes to recorded document history.

Depending on where you live and subject to applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information.

Some rights may be limited by applicable law or may not apply in every circumstance.

12.1 Updates

We may update this Privacy Policy from time to time to reflect changes to the Service, applicable laws, or our privacy practices.

12.2 Notice

When we make material changes, we may provide notice through the Service, by email, or through other reasonable means.

12.3 Effective Date